Frequently Asked Questions

Yes. Please see here for details. Please note that the Nintendo Switch version and the mobile device version feature different paid content.

Pokémon Friends can be played on the following systems and mobile devices. Nintendo Switch Available both on Nintendo Switch and Nintendo Switch 2. Nintendo Switch - OLED Model and Nintendo Switch Lite are also supported. Mobile Devices iOS devices running iOS/iPadOS 16.0 or newer. Android devices running Android OS 9.0 or newer. Memory: At least 3GB of RAM is recommended. Note: Players may be unable to play certain modes easily when using a device with insufficient memory. Please note that some OS versions or specific devices may be unsupported. The game may not be stable on some devices even when the download is successful. Only official OS versions are supported. Some devices are unsupported by default and the game cannot be downloaded onto them.

The game is compatible with Nintendo Switch 2, but there is no Nintendo Switch 2 Edition.

The Nintendo Switch version of Pokémon Friends can be played without an internet connection. The mobile device version of Pokémon Friends requires an internet connection when starting up the game, but can be played offline after that.

No, you do not need a social media account to play. However, if you're playing on Nintendo Switch, you will need to link your user account with a Nintendo Account to purchase any DLC.

No, the content is essentially the same regardless of your OS or mobile device. Please note, however, that the controls and minor display elements may vary slightly depending on your device.

Pokémon Friends is a single-player game. There are no co-op play features. However, Pokémon Friends allows for up to five unique save files, so family members can use the same device to play the game. Please note that certain features, including the purchase of DLC, are age-restricted. Underage players will need their parents' or guardians' help to access these features.

Use the Untangle button at the bottom of the Pokémon Friends home screen to start solving puzzles.

No, three puzzles are selected randomly each day.

No, player age has no effect on puzzle selection.

You will need yarn to make plush. To get yarn, you need to solve puzzles. Once you have some yarn, use the Plush-O-Matic on the home screen. From there, choose the Make button and pick the yarn you want to use to make a plush. Plush you have made in the past can also be made again from the catalog. Please note that this also consumes yarn, and there are some plush that can only be made using the Plush-O-Matic.

Go to the Plush-O-Matic and use the Catalog button to view all the plush you've made.

Yes, you can change your language at any time by using the gear button at the top right of the Pokémon Friends home screen.

New puzzles will show up when you use the Untangle button, but please note that each day's puzzles are selected at random, so it's possible that your new puzzles won't show up right away.

To get the additional types of yarn, you will need to solve puzzles, just like what you had to do to get the yarn you already had access to. Please note that the yarn you get as a reward for solving a puzzle is selected at random, so the additional types of yarn included in your purchased DLC may not be given as rewards right away.

You can make the plush included in your DLC purchase via the Plush-O-Matic after collecting the necessary yarn.

You will need to complete the quests added with the DLC to obtain the additional furniture.

Only the Basic Pack removes the limit on puzzles you can do in a day. See here for information about the content of each DLC.

No, there is no way to disable internet access from within the game. However, with the exception of some content, the game can be played offline for the most part.

The Nintendo Switch version includes a default feature that can limit how many puzzles are solved in a day. Changing the console's date settings will not reset the in-game daily limit. This feature can be acquired for the mobile device version by purchasing the Basic Pack. To access this option, choose the gear icon at the top right of the Pokémon Friends home screen, and then choose Game Settings.

No, there is no feature to link game data to a social media account or email address.

Yes. You can use the Transfer Save Files feature to transfer save data between devices. Please note that while you can transfer your save data between different operating systems and Apple/Google accounts, DLC purchase information will be lost and the relevant content will not be reflected after the data transfer. Preparing for Data Transfer First, have the device you want to transfer data from and the one you will be transferring to. Then make sure that you have a stable internet connection. Transferring Data 1. Open Pokémon Friends on the device you will be transferring from. 2. Confirm at the title screen whether your app’s version is 1.1.0 or later. If you are using an older version, please update your app via your device’s app store before proceeding to the next step. 3. Use the gear button at the top right of the screen, and then choose Transfer Save Files. 4. Choose Enter Transfer Mode. 5. Read the warning carefully before choosing Transfer. 6. A Transfer ID and a Transfer Code will be generated. 7. On the device you will be transferring to, start Pokémon Friends, then use the Settings button. Choose Transfer Save Files, then choose Import Save Files and input the Transfer ID and Transfer Code from Step 5. 8. Players who purchased DLC can restore their content by using the Shop button on the top left of the Pokémon Friends home screen. After transferring your save data to a new device, that data will no longer work on your old device. Please make sure you have a stable internet connection before attempting to transfer your data.

Yes. Please refer to the following website for details. Nintendo Switch Support Information

Yes. See here for details.

Unfortunately, in these scenarios, there is no way to recover your save data.

Unfortunately, it is impossible to recover the transfer information after Pokémon Friends has been deleted. Please make sure to take note of your transfer information or enter it immediately after generating it.

If additional downloadable content you purchased is not listed as purchased in game, please try the following steps to restore your information. 1. Open Pokémon Friends. 2. Confirm at the title screen whether your app’s version is 1.1.0 or later. If you are using an older version, please update your app via your device’s app store before proceeding to the next step. 3. Open the Shop screen at the top-left of the home screen. 4. Select the ! button at the bottom-left to restore your purchases. If the steps listed above do not resolve the issue, please contact support through the Frequently Asked Questions and Contact Information (for players outside Asia) / (for players residing in Asia) and attach a screenshot with the error code displayed.

No, transferring data between these platforms is not possible. Likewise, no linked features exist between them.

Yes. You can have up to five different save files on a device. If you're playing on Nintendo Switch, each user can have up to five save files.

Unfortunately, deleted save files cannot be restored. The only exception is if you are playing on Nintendo Switch and you have backed up your save data using Nintendo Switch Online Save Data Cloud Backup. Please see here for details.

Please make sure that your device meets the following requirements. It may not be possible to download Pokémon Friends if your device is running an older OS than those listed below. iOS iOS/iPadOS 16.0 or newer Android Android 9.0 or newer *We strongly recommend downloading the game over Wi-Fi.

This issue may be caused by one of the following. 1. Unsupported operating system. Pokémon Friends may not work on operating systems that do not meet its baseline requirements. Please note that Pokémon Friends may not work on certain mobile devices even if the OS version meets the requirements. It is impossible for us to guarantee that the app will run on any device. 2. The device has been modified in ways not supported by the manufacturer. Pokémon Friends may not start up on devices that have been modified using tools or through actions not supported by the manufacturer. 3. Insufficient storage space. Besides the space needed to download the game, Pokémon Friends also requires sufficient space for save files. If you suspect this is the case, try freeing up more storage space on your device before attempting to start Pokémon Friends again. 4. Running too many apps at once. If you are running many different apps at the same time, try closing them before attempting to start Pokémon Friends again. If the issue persists, try restarting your device.

This issue may be caused by the following. 1. Insufficient storage space on your device. 2. Your device has too many apps open at once. Please try closing all apps open on your device, and start Pokémon Friends again. If the issue persists, try restarting your device.

Your app’s version might be outdated. Please try updating the app to the latest version through your device’s app store and then launching the app again. You may also see errors if your connection is unstable. Please try launching the app again while connected to Wi-Fi or in an area with good reception. If the methods listed above don’t resolve the issue, please contact support through the Frequently Asked Questions and Contact Information (for players outside Asia) / (for players residing in Asia) and attach a screenshot with the error code displayed.